All our Services

HR Guidance and Employment Law Advice

HR Administration and Documentation

Employee Health and Wellbeing

Training, Coaching and Leadership Workshops

Our HR Packages

HR Support for SMEs

No two businesses are alike, and we work differently with all our clients.

It’s important for us to understand the history and culture of a company and the personalities of the people we will be working with. Our HR support for SMEs means that we can provide the services you really need, in the way you need them.

We learn whether the people we speak to like quick answers or detailed responses to their questions. Some clients want their employees to be able to contact us directly, whereas other clients will only ever want us to speak to the directors or managers.

The support we can provide ranges from HR administration to HR Business Strategy. Much of the time our clients just need practical advice, tools and guidance.

We have the skills, experience, knowledge and flexibility to support in the way that is best suited to you and, most importantly to adapt as your needs change.

HR Guidance and Employment Law Advice

We have extensive experience in handling HR and employment law situations, providing support either face to face, or via phone, email, or video call.

Our advice helps you manage issues effectively and sensibly, outlining risks and guiding you through the best approaches.

Our services are cost-effective compared to legal firms, offering practical advice based on real workplace understanding.

With significant changes to employment legislation in 2024, including flexible working, Carer’s leave, and more, we ensure you navigate these updates successfully.

HR Guidance

Difficult Conversations

Whatever the problem, if there is a difficult conversation to be had, we’ll guide you through it. Perhaps it’s about sickness absence, or poor working relationships, poor performance or the need to restructure a team.

Whatever your difficult situation we’ll have the employment law knowledge, the real life working knowledge and the practical, pragmatic solutions to help you to have that conversation.

Investigations, Disciplinary, Grievance and Appeals situations

You can talk to us for guidance before you deal with a potential disciplinary, grievance or appeal. We’ll make sure that we understand the full context before advising so that we can guide you through all the possible implications of the case you have to deal with. We’ll check that you understood any employment law that you must take into account and work with you so that you feel confident that you can approach the problem professionally and correctly.

We can rehearse conversations with you, help you to draft letters, explain how the format of the meetings must run and who needs to be present at which stage. If you need us to attend, we can. We can act as note taker and HR support or we can manage investigations and meetings on your behalf if it is appropriate to do so.

We run some great, fun, interactive workshops on how to manage such situations.

Flexible, Home and Hybrid Working

The world of work has changed since covid. So many more people expect to be able to work from home or work more flexibly.

The law on flexible working will be changing this year, to give everyone the right to make a ‘Flexible Working Request’ from the day that they start working with you, and to make two requests in one year. You’ll also need to deal with requests within a tighter timescale than before, and consult with an employee before turning down a request.

You can turn a request down if it really wouldn’t work for the business, but you do have to give it proper thought and a proper response in line with the specified 8 business reasons that are legitimate reasons for refusing a request, and making sure that you avoid any risk of discrimination.

If you want to create a more flexible working environment, tighten up on your current one or deal with a flexible working request, we can guide you.

Absence Management

We can help whether the problem is employees with persistent short absences, or a longer-term absence with no prognosis of when the employee may be able to return to work.

We’ll provide you with policies and procedures that really work, and coach your managers and supervisors in how to deal with absence management problems and we partner with an excellent Occupational Health provider who supports us when we need expert advice on physical or mental ill health.

Ask us about our half day workshops on how to manage absence, where you’ll get the chance to ask all your questions and practice different scenarios.

The right to unpaid time off deal with a dependent related emergency has existed for a long time, but did you know that this year a new right to Carer’s Leave is being introduced?

Holidays

The calculation of holiday entitlement and pay can cause such a headache and employers still don’t always realise that they may have to factor in overtime pay or commission into the calculation of holiday pay. Holiday pay legislation was updated at the start of this year and includes changes in the way you can pay holiday to irregular hours workers. Talk to us if you are not whether you are doing things correctly.

Find it difficult to keep track of holidays? The Breathe HR software that we use will do this for you. Employees request holidays using the app, you can check who else has holiday booked around the same time before authorising it or not. Both you and your employees will clearly see how much holiday they have remaining.

Performance, Appraisal, Capability Management

You need to get the best from your people. From helping you to manage a difficult capability or poor performance problem, to embedding a whole new appraisal or performance review system, we have the tools, the experience and the ideas to help you to do what’s best for your business.

Taking Time Off Work

There are so many reasons your employees might need to take time off. Short or long term sickness, a family emergency, maternity, paternity, parental or shared parental leave, compassionate leave, bereavement leave, time off for voluntary work or sabbaticals. All of this is manageable but can be intensely time consuming. It’s easier if you have good documented processes and a helpful person to talk it through with when the situation arises.

HR Administration and Documentation

HR Administration and Documentation

Staying compliant with policies, employment terms and legislation changes, as well as keeping up with all your HR administration, can be a burden for small businesses.

Whether you need specific documentation like Employee Handbooks and Employment Terms, or comprehensive HR administration support, we’re flexible: you decide what services you need, we’re here to help.

HR Software

We use Breathe HR to provide HR software for our smaller clients. This gives you a secure database to store all your employee information, manage documents, share company information and see organisation charts. You can let employees request for you to check and authorise, record and monitor absence and keep training and performance records.

Because we are Breathe partners we provide the administrative support for your system, troubleshooting your queries and helping you to keep on top of your administration.

For larger organisations looking to implement or upgrade their HR or Time and Attendance software, we have extensive knowledge in specifying, identifying and implementing systems.

Please do ask for our help if you don’t have the resources or the time to do this properly in house.

HR Admin Support

For smaller businesses without a full HR team, HR administration is easily neglected and can become a burden. You can hand over the administration to us.

We’ll deal with your offer letters and contracts, right to work checks, help with onboarding and induction, probation and performance review documentation, absence management, updates and changes to terms, everything right through to managing the leaving process.

We use Breathe HR to keep all your employee records, but if you have another HR software in place you simply need to allow us access.

Employment Contracts / Terms and Conditions of Employment

The law now requires you to provide the main statement of terms and conditions of employment on or before the day that someone starts working for you. This applies to casual workers as well as to fixed term or permanent staff, even if they join you on a probationary period.

You can easily find templates free of charge online, but tailoring them to be just right for your business is harder.

We’ll work with you to provide templates suited to all the different employment situations you may need to cover. This could range from straightforward permanent appointments to those needing restrictive covenants, fixed term appointments, apprenticeship agreements, flexible hours, annualised hours, casual work and using self-employed workers.

HR Policies and Procedures

We won’t offer you a suite of ‘off the shelf’ policies because we know how important it is for everything to be tailored to your business, your culture, your needs. We will provide a comprehensive set of policies and procedures which work for you, having thoroughly discussed what you need.

Alternatively, we’ll help you to review and update your existing documentation.

Employee Handbook

If you use one, your staff handbook should be an easily readable summary of all the main points employees must understand about working for your business, such as where to park, what time keeping rules apply, standards of dress, how to book holidays or report absence, what your expectations are for acceptable use of IT and where to find the detailed policies when they need them.

Working with you, we can provide a properly thought through and tailored Staff Handbook/Employee Handbook/HR Handbook for your business.

Employee Health and Wellbeing

If you believe, as we do, that your employees are your most important resource, then you will know that their health and wellbeing is important and that a happy, healthy workforce is good for your business.

We have tools, guidance, training and advice to help you to achieve this, and can support you when difficult problems arise such as long term sickness, workplace stress or employment disputes.

Employee Health and Wellbeing

Mediation and Workplace Disputes

Jane is a trained and accredited mediator. Mediation takes the problem out of the formal company disciplinary or grievance procedures and tries to assist all the parties involved in coming to an agreement and in finding a better way of working together.

It can be quite surprising to find that people who have been so wrapped in conflict can, with the support of the mediator, begin to talk to each other, understand each other’s point of view and find their own way to resolve the problem.

Dignity at Work

Let us help you to create a working environment where dignity and respect for others is the norm. It’s not always easy, maybe you have an employee on the neuro-diverse spectrum who is finding it difficult to conform to what you think you need, or someone struggling with the menopause or a difficult pregnancy, perhaps an employee with a permanent or temporary disability or physical or mental health problem.

We will guide you through the best approaches, adjustments and changes to help overcome the difficulties and, if that’s really not possible, to bring the employment to an end in the fairest way possible.

Employers have a duty to make sure that there are equal opportunities for all in the workplace, and that no form of discrimination, including harassment and victimisation, takes place at work.

There will be new legislation in 2024 placing even more responsibility on employers to ensure that sexual harassment does not occur in the workplace.

Our Dignity at Work workshops are a good start, helping you to think about the standards you want to set in your own workplace, how to identify and deal with unwanted banter, bullying, discrimination or harassment and how to put in place meaningful policies and training so that your employees understand and can be confident about challenging unwanted behaviour.

Employee Benefits

We partner with HSF UK to provide an employee health and wellbeing benefit package for our smaller clients at a level which would normally only be available to larger organisations. This gives access to an Employee Assistance Programme, Health Care Cashback, Personal Accident Cover and Perkbox.

Occupational Health and Safety

Camino HR specialises in HR support, and very often occupational health or health and safety matters are key to the work that we need to do. Some clients already have their own experts, but we partner with the outstanding people at Harmony Health and Wellbeing and at Libertas Health and Safety to provide you with these services if you need them.

The health and safety support is practical and pragmatic, keeping you compliant and minimising the burden of paperwork.  The Occupational Health advice is invaluable in assessing and supporting employees with health or wellbeing problems spilling over into the workplace.

Ask us about the options for medical health screening questionnaires for new starters and health surveillance for employees working in areas of possible risk.

Workplace Stress and Mental Health

We’ve been supporting businesses to understand and manage workplace stress and mental health difficulties in the workplace since the time when such topics were still hardly talked about. We’re still working to break the taboo in some businesses, and to help managers, supervisors and colleagues to understand that anyone can experience such problems at some time in their life.

Our workshops on managing workplace stress help you to understand what it is and how it can be caused, and we run a simple and effective activity to help you and your employees identify the main stressors in your workplace, so that you can think about how to eliminate them.

If you do have an employee struggling with workplace stress, anxiety or any other mental health difficulty, we can guide you in the best way to support the employee and manage the situation. Our Occupational Health specialist is skilled in supporting people with mental health problems.

Training and Development

Training and Development

We really believe in helping you and your staff to develop. We won’t just tell you what to do, we’ll coach and support you in how to do it, so that you and your staff grow in confidence in the best way to handle situations.

If we provide Employee Handbooks or HR Policies and Procedures for you, we’ll train you in how to use them.

We can help you to develop tools for performance reviews and employee development, and we offer a full range of training workshops to develop management and supervisory skills.

Leadership Workshops

Our Leadership Development Workshops are designed for managers, team leaders and supervisors. The workshops are small and interactive, with plenty of opportunity to raise questions and address specific problems.

We can run them in house, tailored specifically to your needs, or you can join our occasional leadership workshops which are open to all businesses. That way your employees have the opportunity to network with others and hear about how other companies manage similar situations. Here’s a selection of the workshops that we offer. Ask us if there is something else that you are looking for.

Employment Law in a Nutshell

Employment Law isn’t the most exciting of topics to run in a workshop, so we run it as a game.

Two teams compete with each other to give their best answers or to make decisions on an employment tribunal case. Of course we make sure that the correct answer is eventually arrived at, and illustrate it with examples and context.

It’s the best way to help managers and supervisors get an overview of the employment law they need to be aware of in their roles.

After the workshop participants will be given a link to our slides, which are kept up to date as employment legislation changes.

Managing Potential Disciplinary Situations

We will work through a case study, it could be Danny who may have stolen something from the warehouse, or Mark who is an excellent employee but who may have been putting in false expense claims.

At each step the participants, working in small groups, will need to decide the best way to handle the escalating situation, culminating in role playing an investigation meeting and then a disciplinary meeting.

Participants will be asked to bring copies of their own disciplinary procedures so that they can apply them to the scenarios in the case study.

At the end of the workshop they will be provided with a link to a detailed handout covering everything we covered during the training.

Communication Skills

Almost everything we do as a leader relies on good communication. No matter how well you think you have explained something, it’s the way it is received and understood that matters, and that often means understanding the way that other people respond to information. This workshop will help you to think about the way you communicate and how to get the best from people through effective communication.

Note that this workshop may be run by one of our Associates.

Managing Difficult Conversations and Handling Conflict

As managers and leaders we can’t hide from having difficult conversations or dealing with conflict. Delaying dealing with a problem isn’t usually a good approach. So what are the tools and skills you need to be able to manage assertively and understand how to approach these situations with confidence?

The objectives of this workshop will be to:

– Develop a greater understanding of what affects difficult conversations and conflict.

– Explore tools and concepts that enable you to reflect on your approach to managing difficult conversations.

– Identify actions you can take to help manage difficult conversations and conflict.

Note that this workshop may be run by one of our Associates.

Managing Performance

This workshop looks at the ways we can manage performance to bring out the best in people. We’ll cover the importance of properly identifying the job requirements and the behaviours needed for the role.

We’ll also challenge some of the standard wording in job descriptions and discuss to what extent it’s a good idea to shape the job to the person’s skills and abilities.

We’ll look at ways to give and receive feedback and the importance of one to one meetings and consider the merits of objective setting and performance reviews.

By the end of the workshop participants should feel confident to go back to the workplace to challenge the status quo and suggest new ways of working.

Managing Capability

When people simply aren’t meeting the level of performance you need, despite using all the techniques taught in the workshop on managing performance, you may need to consider using more formal capability management processes.

Topics covered include:

– The importance of understanding the job requirements and setting expectations

– Understanding the difference between a disciplinary and a capability problem

– Procedures for fairly managing capability problems

– Making reasonable adjustments for disability

– Terminating employment for capability reasons

Managing Absence

We cover everything to do with managing absence, from dealing with the odd few days here and there to handling long term sickness and disability.

Participants are encouraged to share, without breaking confidentiality, problems that they have encountered in the workplace so that we can discuss ways to resolve real life situations.

There will be opportunities for role play for those who would like to practice potentially difficult conversations, but nobody will be forced to do so.

Dignity at Work – Dealing with Unwanted Banter, Bullying and Harassment

The aim of this highly interactive workshop is to help people to understand and agree how to prevent the real difficulties caused by bad and unwanted behaviour in the workplace, as well as providing an overview of the employment laws that cover these areas.

Through the use of discussion, case studies and scenarios we’ll cover:

– What we mean by ‘unwanted behaviour’
Deciding when ‘banter’ becomes unwanted behaviour

– Understanding the real meaning of bullying and recognising bullying behaviour

– Defining the legal meaning of harassment and understanding how to prevent it

– Sexual Harassment and the special protections arising from it

– Managing allegations about unwanted behaviour

– Establishing awareness, tools and organisational strategy

Understanding and Managing Workplace Stress

What is the difference between pressure and stress?

The purpose of this workshop is to help leaders to understand that workplace stress can be a serious problem, leading to poor quality work, illness and absence.

They will learn about tools they can use to help identify the possible causes of stress in the workplace and how to spot potential problems.

They will gain the confidence to manage and support employees who are experiencing symptoms of stress.

When an organisation chooses to run this workshop in house, we can extend the session to include an extremely useful exercise which identifies the stressors within your own organisation, so that you can think about how to make changes to reduce them and bring about a more effective and happier workplace.

Ready to talk about our HR support for SMEs?

Give us a call, or get in touch via our contact form to arrange a free, no-obligation chat about how we can help you.

01636 642912

enquiries@caminohr.co.uk

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