Flexible HR Services

Tailor-Made HR to Fit Your Business

No two businesses are alike, and we work differently with all our clients. It’s important for us to understand the history and culture of a company and the personalities of the people we will be working with. Our flexible HR Support means that we can provide the services you really need, in the way you need them.

We learn whether the people we speak to like quick answers or detailed responses to their questions. Some clients want their employees to be able to contact us directly, whereas other clients will only ever want us to speak to the directors or managers. Sometimes the work we do is pure HR administration and other times it’s business strategy, much of the time it’s just practical advice, tools and guidance.

We have the skills, experience, knowledge and flexibility to support in the way that is best suited to you and, most importantly to change as your needs change.

Employee Health and Wellbeing

If you believe, as we do, that your employees are your most important resource, then you will know that their health and wellbeing is important and that a happy, healthy workforce is good for your business.

So we have ways to help you with this, as well as being there to support you when difficult problems arise such as long term sickness, workplace stress or employment disputes.

Employee Health and Wellbeing

Employee Assistance Programme

An Employee Assistance Programme – or EAP – is often implemented by organisations to provide additional and impartial counselling and care for their employees. EAPs offer support for both personal and work-place related issues.

Camino HR has partnered with the national provider Care first to provide our clients with discount rates and to ensure that our that smaller clients can access the benefits normally only accessible to larger organisations.

Occupational Health and Safety

Camino HR specialises in HR support, and very often occupational health or health and safety matters are key to the work that we need to do. Some clients already have their own experts, but we partner with the outstanding people at Harmony Health and Wellbeing and at Libertas Health and Safety to provide you with these services if you need them.

The health and safety support is practical and pragmatic, keeping you compliant and minimising the burden of paperwork.  The Occupational Health advice is invaluable in assessing and supporting employees with health or wellbeing problems spilling over into the workplace.

Ask us about the options for medical health screening questionnaires for new starters and health surveillance for employees working in areas of possible risk.

Mediation and Workplace Disputes

Mediation takes the problem out of the formal company disciplinary or grievance procedures and tries to assist all the parties involved in coming to an agreement or in finding a better way of working together.

It can be quite surprising to find that people who have been so wrapped in conflict can, with the support of the mediator, begin to talk to each other, understand each other’s point of view and find their own way to resolve the problem.

We use trained and accredited mediators and we will always make sure that a situation is appropriate for mediation before agreeing to enter in to it.

Dignity at Work

As an employer you have a duty to make sure that there are equal opportunities for all in the workplace, and that no form of discrimination, including harassment and victimisation, takes place at work.

You should understand how to identify and deal with bullying and harassment and how to prevent unwanted banter.

We can provide training for you and your management team, giving them a thorough understanding of how to identify and deal with problems related to discrimination, bullying and harassment.

We can provide you with policies and procedures and advise you on their implementation. We will support you in rolling out your standards to the whole workforce so that they understand and begin to be confident in setting their own levels of acceptable behaviour.

Absence Management

We can help when you have employees with persistent short absences from work, or longer term absence with no prognosis of when the employee may be able to return to work.

We’ll provide you with policies and procedures that really work, and help develop company sick pay schemes if you pay more than SSP. We can coach your managers and supervisors in how to deal with absence management problems, whether it’s sickness related, or absence for other reasons.

You may want to consider one of our half day workshops on how to manage absence to get a feel for the guidance and tools we can provide for you.

Workplace Stress and Mental Health

We’ve been supporting businesses to understand and manage workplace stress and mental health difficulties in the workplace since the time when such topics were still hardly talked about. We’re still working to break the taboo in some businesses, and to help managers, supervisors and colleagues to understand that anyone can experience such problems at some time in their life.

Our workshops on managing workplace stress help to build understanding and confidence, and our clients benefit from knowledgeable support from our Occupational Health specialist.

HR Administration and Documentation

HR Administration and Documentation

You may already have all your HR administration in hand and all your documentation streamlined, but many clients approach us because this is the area they want support with.

Making sure that you are compliant in all your policies and your employment terms and conditions, and keeping on top of all the HR administrative tasks can be a burden to small businesses.

Maybe you’d just like us to provide you with the documentation you need in the form of Employee Handbooks and Employment Terms and Conditions, or perhaps you’d like us to take on all your HR administration. We’re flexible; you decide what services you need, we’re here to help.

HR Software

We use Breathe HR to provide HR software to our smaller clients who don’t already have something in place. This gives you a secure database to store all your employee information, manage documents, share company information and see organisation charts. You can also allow employees to request and book holidays, record and monitor absence and keep training and performance records.

Because we are Breathe partners we provide the administrative support for your system, troubleshooting your queries and helping you to keep on top of your administration.

For larger organisations looking to change or upgrade their HR or Time and Attendance software, we have extensive knowledge in specifying, identifying and implementing systems. Please do ask for our help if you don’t have the resources or the time to do this properly in house.

Employment Contracts / Terms and Conditions of Employment

A lot of people are still unaware that the law now requires you to provide the main statement of terms and conditions of employment on or before the day that someone starts working for you. This applies to casual workers as well as to fixed term or permanent staff, even if they join you on a probationary period.

 You can easily find templates free of charge on line but tailoring them to be just right for your business is harder. We’ll work with you to provide templates suited to all the different employment situations you may need to cover. This could range from straightforward permanent appointments to those needing restrictive covenants, fixed term appointments, apprenticeship agreements, zero hours, flexible hours, annualised hours, casual work and using self-employed workers.

 The HMRC have now brought IR35 regulations into force for larger businesses in the private sector, so making sure that you contract properly with anyone providing personal services through a limited company is essential.

HR Policies and Procedures

At the very least, the law requires all businesses to provide a disciplinary and a grievance policy and procedure which conform to the ACAS code of practice, and to let their employees know where these can be found.

In practice, there is so much that it pays to think through properly and to document. We won’t offer you a suite of ‘off the shelf’ policies because we know how important it is for everything to be tailored to your business, your culture, your needs.

We will provide a comprehensive set of policies and procedures which work for you, or we’ll help you to review and update your existing documentation. Our knowledge and understanding of what you need usually starts with our free HR Health Check; contact us for more information about this.

Employee Handbook

Your employees shouldn’t have to read through the detail of every policy and procedure, only through those that directly apply to them at any point in time. There is no need for a new employee to read through your capability management process or your policy on maternity leave or flexible working when they first start, but they do need to know where to find the information if it does apply to them. 

Employee handbooks should be an easily readable summary of all the main points employees must understand about working for your business, such as where to park, what time keeping rules apply, standards of dress, how to book holidays or report absence, what your expectations are for acceptable use of IT and where to find the detailed policies when they need them.

HR Admin Support

For smaller businesses without a full HR team, HR administration is easily neglected and can become a burden. Using Breathe HR to keep all your records in one place, you can contract with us to support your HR administration from bringing new starters onboard, throughout the whole employee life cycle to dealing properly with leavers.

HR Guidance and Employment Law Advice

We’ve got your back. With our collective years of knowledge and experience we’ve dealt with pretty well all of the situations you are likely to experience and need support with.

We’re just a phone call away and, if you are local or if you want to contract with us for face to face support, we’ll be there to sit in on or chair meetings if you need us to.

Whether it’s face to face, email, telephone, Zoom or Teams, we’ll give you practical support and guidance, solidly grounded in our up to date knowledge of employment law and good HR practice. Our flexible HR services are tailored to your business, your culture, your needs.

HR Guidance

Difficult Conversations

Whatever the problem, if there is a difficult conversation to be had, we’ll guide you through it. Perhaps it’s about sickness absence, or poor working relationships, poor performance or the need to restructure a team. Whatever your difficult situation we’ll have the employment law knowledge, the real life working knowledge and the practical, pragmatic solutions to help you to eventually resolve the problem.

Investigations, Disciplinary, Grievance and Appeals situations

Talk to us for guidance before you embark on dealing with a potential disciplinary situation or a grievance. We can make sure that you have thought through all the possible implications of the case you have to deal with, understood any employment law that you must take into account and that you feel confident that you can approach the problem professionally and correctly.

We can rehearse conversations with you, help you to draft letters, explain how the format of the meetings must run and who needs to be present at which stage. If you need us to attend, we can. We can act as note taker and HR support or we can manage investigations and meetings on your behalf if it is appropriate to do so.

We run some great, fun, interactive workshops on how to manage such situations, which really take your supervisors and managers through the information they need to know and give them the practice and the confidence they need.

Flexible, Home and Hybrid Working

The law on flexible working will be changing, to give everyone the right from the day they start to make a ‘Flexible Working Request’, asking for a different working pattern, or to do more work from home. Currently people need six months’ service before they can make a request. You can turn a request down if it really wouldn’t work for the business, but you do have to give it proper thought and a proper response.

Maybe you are allowing your staff to have much more flexibility to work from home now, or perhaps you think it’s just not possible. Making flexible or hybrid working work requires trust, and an understanding of what is expected in the role. You need to be sure you will still achieve what you need without adversely affecting the business or colleagues. We can help you to work through all the options and put in place the measures and standards that you will need to deal with flexible working requests and to manage hybrid or home working.

Performance, Appraisal, Capability Management

People need feedback and you need to get the best from your people. From helping you to manage a difficult capability or poor performance problem, to embedding a whole new appraisal or performance review system, we have the tools, the experience and the ideas to help you to do what’s best for your business. 

Capability problems can be confused with disciplinary problems but they are not the same and a different approach is needed to achieve the outcome you want. A capability problem usually means that someone wants to do well in the job, but they are struggling to do so and may need some time, training or additional support to get to the level you need from them. A disciplinary problem is when someone is deliberately, carelessly or negligently making mistakes or not doing the job as it should be done.

Taking Time Off Work

There are so many reasons your employees might need to take time off. Short or long term sickness, a family emergency, maternity, paternity, parental or shared parental leave, compassionate leave, bereavement leave, time off for voluntary work or sabbaticals. All of this is manageable but can be intensely time consuming. It’s easier if you have good documented processes and a helpful person to talk it through with when the situation arises.

Holidays

We know how the calculation of holiday entitlement and pay can cause such a headache within organisations. Our Breathe HR software helps you to manage holidays more easily, but why not have a look at our blogs on the subject and see if there is anything we can help you with.

Restructure and Redundancy

If you are planning a restructure, talk to us first to make sure that you do it fairly and within the law, especially if redundancy is a possible outcome. We’ll guide you through the process, ask pertinent questions, help calculate redundancy entitlement and keep you on the right track.

Training and Development

Training and Development

We really believe in helping you and your staff to develop. We won’t just tell you what to do, we’ll coach and support you in how to do it, so that you and your staff grow in confidence in the best way to handle situations.

If we provide Employee Handbooks or HR Policies and Procedures for you, we’ll train you in how to use them. We can help you to develop tools for performance reviews and employee development, and we offer a full range of training workshops to develop management and supervisory skills.

Take a look at our selection of Supervisor and Leadership Development Training Courses for more information.